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FAQS
Why do I have to wear an ID Badge?
To ensure your safety and reduce the chances of unwanted visitors to the buildings. All staff are required to challenge people who do not have ID badges that can be seen.
How do I make, compliments, suggestions or complaints about anything in the College?
You can simply speak to your personal tutor or any of the support/curriculum staff or contact the quality team by calling them on 01244 670 345 or by filling out the relevant forms found in the reception areas and Learning Centres at any of the campuses.
What is student feedback?
Student feedback is a way of the college getting your views on your course and the college. It is totally anonymous and confidential and takes place on an annual basis.
Where do I get my NUS Extra card from?
The NUS Extra Card can be obtained from www.nusextra.co.uk at a cost of £11.00 this enables you to use your student discount both locally and nationally. Some local retailers accept your West Cheshire College student card as valid student identification.
What time is the College open?
The college opening times vary based on lessons and term times. If you would like to know what time the college closes on a particular day please ask a member of the customer services team or call them on 01244 670 600.
Where can I find room information?
Room information can be found at all campuses within the reception areas.
Can I leave coursework with the customer service team?
If your coursework is not to be handed in via fronter but submitted paper based then you can hand it into reception at all campuses who will ask you to sign to confirm submission.
Do you have bus and train time leaflets?
Timetables are constantly changing, because of this we do not store any timetables. However you can find out bus timetables within the local area by clicking here and find out train times by clicking here or contacting national rail enquires on 08457 48 49 50.
Can I play tennis on the tennis courts?
You can only play tennis on the tennis courts if you are a member. To become a member please speak to Carol Clarke who is part of the finance and welfare team. You can contact her via telephone on 01244 670 307 or by emailing here by clicking here
Can I put my post in the post box to be posted?
As long as your post has the correct postage on it then you may post your mail in this box for royal mail to collect.
Where are the nurseries and how much is it?
The nurseries are located at Ellesmere Port and Chester campuses. A current price guide can be found by clicking here
How do I find out about completing additional courses?
You can find out by going to our website or by calling our course information line on 01244 670 600.
Have you got maps of other campuses?
Directions and maps of how to get to our different campuses can be found by clicking here
What do I do if I forget my logins/passwords?
Please contact a member of the learning centre staff who will be able to assist you further. You can contact them via email by clicking here , going into any of the learning centres or by calling 01244 670 451 (Capenhurst) / 01244 670 574 (Chester) & 01244 670 351 (Ellesmere Port).
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